Sunday Mariam
@mariamsunday
Available for Work
Free membership
Lagos, Lagos
Joined September 2024
Sunday Mariam
Customer Experience Manager | Customer Satisfaction Expert | Virtual Assistant
Highly accomplished Customer Experience Manager with 2 years of experience in the financial industry, complemented by a robust background in hospitality and virtual assistance. Proven track record of achievements in: - First Contact Resolution (FCR) rate improvement - Exceptional Customer Satisfaction (CSAT) scores - Conflict Resolution and Negotiation - Customer Relationship Management (CRM) - Customer Retention StrategyDevelopment - Digital communications
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